Dell Walk-in Interview For Freshers/Exp
Company Name : Dell International Services
Job Role : Associate/Senior Associate
No of Vacancies : Multiple Jobs
Qualification : Any Graduate
Experience : 0 – 4 Years
Job Location : Bangalore
Salary : As per Industry
Apply Mode : Walk-in
Dell is a multinational computer technology company based in Round Rock, Texas and one of the largest technology companies in the world with 138,000 employees. It manufactures, sells, repairs, and supports personal computers (PCs), servers, data storage devices, network switches, computer software, computer peripherals, high definition televisions, cameras, printers, and electronics built by other manufacturers. The company is well known for its innovations in supply chain management and e-commerce. It is eponymously named after its founder, Michael Dell. With a market share of 15.9%, It was the third largest PC vendor in the world in the first quarter of 2017, after Lenovo and HP . In the first quarter of 2016, it was the largest manufacturer of computer monitors in the world, with a market share of 16.8%. It is the third largest employer and largest private employer in Austin, Texas. On September 7, 2016, it merged with EMC Corporation and both companies became subsidiaries of Dell Technologies.
- Responds to customer technical problems/issues related to hardware, software and networking via e-mail/chat and phone.
- Owns customer issues from beginning to resolution (handles in place).
- Assists customers by diagnosing problems and providing resolutions for technical and service issues.
- Uses troubleshooting techniques and tools to identify products that are defective and follows guidelines in issuing service calls/contacts.
- Advises/educates customers within procedural guidelines to ensure a complete solution to their technical or service questions.
- Recreates, identifies and provides input on unique or recurring customer problems.
- Remains knowledgeable of Dells product line, current industry products and technologies.
- Focuses on delivering a positive customer experience according to Dell standards.
- Monitors and tracks issues to ensure accurate resolution.
Walkin Date : On August 2017
Dell International Services India Private Limited
Divyashree Greens,Survey # 12/1, 12/2A ,
Challaghata village, Varthur Hobli,
Koramangala Inner Ring Road,BANGALORE,Karnataka,India 560036
Company Website : http://www.dell.com/learn/in/en/incorp1/careers