Mphasis Walk-in Drive for Freshers/Exp
Company Name : Mphasis Private Limited
Job Role : International Voice Process
Job Location : Chennai
Interview Location : Pune
Qualification : Any Graduates
Experience : 0-1 year
Apply Mode : Walk-in
Mphasis is an IT services company based in Bangalore, India majority owned by Hewlett-Packard. It was formed in June 2000 after the merger of the US-based IT consulting company Mphasis Corporation. The company provides infrastructure technology and applications outsourcing services. It provides architecture guidance, application development and integration, and application management services. It serves financial services, telecom, logistics, and technology industries. It is ranked #7 in India IT companies and overall #165 by Fortune India 500 in 2011 with more than 40,000 employees as of 2012. In February 2014 the company changed its logo and the Brand Name as Mphasis Unleash the Next as it seeks to boost business other than from parent Hewlett-Packard, currently its largest client.
- 0-1 year of experience in customer support/technical support.
- Excellent customer service skills.
- Good verbal, Written, and interpersonal skills in English.
- Ability to troubleshoot technical and non-technical problems and take the right decision for the customer.
- Ability to demonstrate customer empathy, excellent customer diplomacy skills, and problem ownership- go above and beyond to provide magical support.
- Efficient dealing of complaints to completion and enabling satisfaction of customer.
- Rendering useful administrative support to other members of the customer care team.
- Documenting all calls with regards to participant inquires accurately using Call Tracking System.
- Monitoring Call tracking for responses from administrative team so call returns are done in a timely fashion.
- Follow-up with participants within a 24-hour period.
- Answer participant questions, as well as question participants to obtain full understanding of what information is being requested.
Date Of Walk-in : July 31,2017 – August 18,2017
Time Of Walk-in : 09:00 AM – 06:00 PM
Mphasis Private Ltd
Wing 2, Cluster C, EON,
Company Website : https://careers.mphasis.com/index-live.php